At The Creator's Business Academy, we are committed to providing high-quality educational experiences for artists, artisans, and creative makers. We understand that sometimes a course might not meet your expectations. To ensure your satisfaction, we offer the following refund policy:
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all our courses. If you are not completely satisfied with your course, you can request a refund within 30 days of your enrollment date.
Conditions for Refunds
To be eligible for a refund, the following conditions must be met:
- Timeframe: Refund requests must be made within 30 days of the enrollment date.
- Course Engagement: You must have completed less than 50% of the course content. This policy ensures that you have had enough time to evaluate the course but not complete it entirely before requesting a refund.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to [email protected] with your refund request. Include your name, course title, enrollment date, and the reason for your refund request.
- Processing Time: Once we receive your request, we will review it and process your refund within 5-7 business days. You will receive a confirmation email once the refund has been processed.
Non-Refundable Items
- Course Materials: Any physical materials or downloadable content that has been accessed or used are non-refundable.
- Partial Refunds: If you have completed more than 50% of the course, a partial refund may be considered on a case-by-case basis.
Exceptions
In certain cases, we may grant exceptions to this policy due to extenuating circumstances. Please contact our support team if you believe your situation warrants special consideration.
Contact Us
If you have any questions or need further assistance, please contact our support team at [email protected].
We appreciate your understanding and look forward to helping you achieve your creative business goals.